Can I diagnose the device remotely through GDMS?
Yes. If the device is online and the user has the permission to manage the device, the user can diagnose the device remotely with tools such as packet capture, pinging the device, and etc. The user can also download the captured trace files from GDMS.
Can I set a specific option back to default by GDMS platform?
No. If the user wants to set a specific option to default value, the user needs to push the default configuration back to the device. This means the user needs to make the change for the option in GDMS platform and push it back to the device. The ‘RESET SETTINGS’ button in GDMS will reset all options in the same page to default configuration, not a single option.
Can I synchronize the SIP account from Grandstream UCM IPPBX to GDMS?
Yes, this feature has been implemented on the latest UCM firmware version. The user needs to configure the GDMS platform account on the UCM IPPBX. For more details, please check the UCM user guide on the UCM product page.
Can I transfer my GDMS account between the US server and EU server?
Users cannot simply transfer the device/template information of a specific GDMS account between US regional server and EU regional server. Users need to export the devices and templates first, then import the exported information to the new GDMS account on the other regional server.
Can I upgrade my device to Beta firmware through GDMS platform?
No. If the user wants to upgrade the device to Beta firmware via GDMS platform, the user needs to download the firmware from Grandstream official website and upload it into GDMS platform manually. Currently, product Beta firmware is not available on GDMS platform, and we upload official firmware to GDMS for upgrading.
How can I adjust the alert email/message notification type?
Users can go to Alert module, click “Email Notification Settings” / ”Message Notification Settings”, and check the alert types in “Alert Details” menu. If the alert type is checked, the user will receive email/message notification once the device encounters such issue.
How can I test GDMS APIs?
Users need to enable API Developer Mode on GDMS platform before testing the GDMS APIs. Users can go to the link below to search for more details and examples about GDMS’ APIs:
https://doc.grandstream.dev/GDMS-API
How to use ERP system to import devices into GDMS platform in Channel Management menu?
If you are a Grandstream products distributor and purchase Grandstream products from Grandstream directly, you can contact our regional support teams to ask for the ERP code. Set the ERP code in GDMS administration portal in the order for these purchased devices. The devices will be imported into the corresponding GDMS account automatically.
I cannot find GDMS account activation email, how can I resolve this issue?
If you did not receive a GDMS account activation email, please check your spam first because your email may classify the activation email as a spam. If you still cannot find the activation email, please contact our support and we can send the activation URL to you for activation.
I cannot find my device settings in “Set Parameters” module, how can I provision the configuration?
If the configuration is missing in GDMS “Set Parameters” menu for the specific device, the user can provision the configuration by P value. Go to “By CFG” module (under template section) and set the P values to your preferred parameter in order to push the configuration change to the device. The user can also contact our support and report the missing configuration to us, we will update the default template as soon as possible.
If my device is already provisioned, will it be provisioned again after rebooting?
No. If your device is already provisioned, it will not be provisioned again when the device reboots unless you make any changes in GDMS for the device template.
If the device is not with me, how can I associate the device with GDMS?
If the device is at another location, you will need get the MAC address and Serial number of the device to associate it with GDMS. For security purposes, the user needs to input both MAC address and S/N to associate the device with GDMS platform. If the user only has the MAC address, the user can contact our regional support to prove the identity that the user has the permission to manage the device. We can help the user to check the device information and associate the device with GDMS.
In “Set Parameters” menu for each device, I cannot find account configuration page, why?
For the account configuration and SIP server configuration parameters of the device, users need to update the configuration in “Account” configuration page in GDMS platform. “Set Parameters” menu does not include the account/SIP server configuration parameters.
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