Code Context <div class="mom-username"> <label><input type="text" name="data[User][username_email]" value="<?php echo $username;?>" required placeholder="Username/Email"></label></div>
<?php
if($captcha==true){
$viewFile = '/var/www/vhosts/voipindia.com/httpdocs/app/View/Layouts/website.ctp'
$dataForView = array(
'datas' => array(
(int) 0 => array(
'Faq' => array(
[maximum depth reached]
)
),
(int) 1 => array(
'Faq' => array(
[maximum depth reached]
)
),
(int) 2 => array(
'Faq' => array(
[maximum depth reached]
)
),
(int) 3 => array(
'Faq' => array(
[maximum depth reached]
)
),
(int) 4 => array(
'Faq' => array(
[maximum depth reached]
)
)
),
'data' => array(
'Faq' => array(
'id' => '6',
'brand' => 'Grandstream',
'partcode' => 'GAC 2500',
'username' => 'admin',
'name' => 'GDMS Grandstream Device Management System',
'slug' => 'gdms-grandstream-device-management-system',
'type' => 'Product Related Questions',
'desc' => '<div class="views-row views-row-1 views-row-odd views-row-first row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I diagnose the device remotely through GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes. If the device is online and the user has the permission to manage the device, the user can diagnose the device remotely with tools such as packet capture, pinging the device, and etc. The user can also download the captured trace files from GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-2 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I set a specific option back to default by GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to set a specific option to default value, the user needs to push the default configuration back to the device. This means the user needs to make the change for the option in GDMS platform and push it back to the device. The ‘RESET SETTINGS’ button in GDMS will reset all options in the same page to default configuration, not a single option.</span></span></p>
</div>
</div>
<div class="views-row views-row-3 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I synchronize the SIP account from Grandstream UCM IPPBX to GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes, this feature has been implemented on the latest UCM firmware version. The user needs to configure the GDMS platform account on the UCM IPPBX. For more details, please check the UCM user guide on the UCM product page.</span></span></p>
</div>
</div>
<div class="views-row views-row-4 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I transfer my GDMS account between the US server and EU server?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users cannot simply transfer the device/template information of a specific GDMS account between US regional server and EU regional server. Users need to export the devices and templates first, then import the exported information to the new GDMS account on the other regional server.</span></span></p>
</div>
</div>
<div class="views-row views-row-5 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I upgrade my device to Beta firmware through GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to upgrade the device to Beta firmware via GDMS platform, the user needs to download the firmware from Grandstream official website and upload it into GDMS platform manually. Currently, product Beta firmware is not available on GDMS platform, and we upload official firmware to GDMS for upgrading.</span></span></p>
</div>
</div>
<div class="views-row views-row-6 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I adjust the alert email/message notification type?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users can go to Alert module, click “Email Notification Settings” / ”Message Notification Settings”, and check the alert types in “Alert Details” menu. If the alert type is checked, the user will receive email/message notification once the device encounters such issue.</span></span></p>
</div>
</div>
<div class="views-row views-row-7 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I test GDMS APIs?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 22px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users need to enable API Developer Mode on GDMS platform before testing the GDMS APIs. Users can go to the link below to search for more details and examples about GDMS’ APIs:</span></span></p>
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">https://doc.grandstream.dev/GDMS-API</span></span></p>
</div>
</div>
<div class="views-row views-row-8 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How to use ERP system to import devices into GDMS platform in Channel Management menu?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you are a Grandstream products distributor and purchase Grandstream products from Grandstream directly, you can contact our regional support teams to ask for the ERP code. Set the ERP code in GDMS administration portal in the order for these purchased devices. The devices will be imported into the corresponding GDMS account automatically.</span></span></p>
</div>
</div>
<div class="views-row views-row-9 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find GDMS account activation email, how can I resolve this issue?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you did not receive a GDMS account activation email, please check your spam first because your email may classify the activation email as a spam. If you still cannot find the activation email, please contact our support and we can send the activation URL to you for activation.</span></span></p>
</div>
</div>
<div class="views-row views-row-10 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find my device settings in “Set Parameters” module, how can I provision the configuration?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the configuration is missing in GDMS “Set Parameters” menu for the specific device, the user can provision the configuration by P value. Go to “By CFG” module (under template section) and set the P values to your preferred parameter in order to push the configuration change to the device. The user can also contact our support and report the missing configuration to us, we will update the default template as soon as possible.</span></span></p>
</div>
</div>
<div class="views-row views-row-11 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If my device is already provisioned, will it be provisioned again after rebooting?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If your device is already provisioned, it will not be provisioned again when the device reboots unless you make any changes in GDMS for the device template.</span></span></p>
</div>
</div>
<div class="views-row views-row-12 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If the device is not with me, how can I associate the device with GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the device is at another location, you will need get the MAC address and Serial number of the device to associate it with GDMS. For security purposes, the user needs to input both MAC address and S/N to associate the device with GDMS platform. If the user only has the MAC address, the user can contact our regional support to prove the identity that the user has the permission to manage the device. We can help the user to check the device information and associate the device with GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-13 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">In “Set Parameters” menu for each device, I cannot find account configuration page, why?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">For the account configuration and SIP server configuration parameters of the device, users need to update the configuration in “Account” configuration page in GDMS platform. “Set Parameters” menu does not include the account/SIP server configuration parameters.</span></span></p>
</div>
</div>',
'datetime' => '2020-08-06 16:11:25'
)
),
'content_for_layout' => '<div class="row">
<!--- blog listing --->
<div class="col-sm-9">
<div class="base-box blog-post p-single bp-horizontal-share post-578 post type-post status-publish format-standard has-post-thumbnail category-news tag-momizat tag-templates tag-themes tag-tutorial tag-wordpress">
<h1 class="post-tile entry-title">GDMS Grandstream Device Management System</h1>
<div class="entry-content">
<p> <div class="views-row views-row-1 views-row-odd views-row-first row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I diagnose the device remotely through GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes. If the device is online and the user has the permission to manage the device, the user can diagnose the device remotely with tools such as packet capture, pinging the device, and etc. The user can also download the captured trace files from GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-2 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I set a specific option back to default by GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to set a specific option to default value, the user needs to push the default configuration back to the device. This means the user needs to make the change for the option in GDMS platform and push it back to the device. The ‘RESET SETTINGS’ button in GDMS will reset all options in the same page to default configuration, not a single option.</span></span></p>
</div>
</div>
<div class="views-row views-row-3 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I synchronize the SIP account from Grandstream UCM IPPBX to GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes, this feature has been implemented on the latest UCM firmware version. The user needs to configure the GDMS platform account on the UCM IPPBX. For more details, please check the UCM user guide on the UCM product page.</span></span></p>
</div>
</div>
<div class="views-row views-row-4 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I transfer my GDMS account between the US server and EU server?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users cannot simply transfer the device/template information of a specific GDMS account between US regional server and EU regional server. Users need to export the devices and templates first, then import the exported information to the new GDMS account on the other regional server.</span></span></p>
</div>
</div>
<div class="views-row views-row-5 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I upgrade my device to Beta firmware through GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to upgrade the device to Beta firmware via GDMS platform, the user needs to download the firmware from Grandstream official website and upload it into GDMS platform manually. Currently, product Beta firmware is not available on GDMS platform, and we upload official firmware to GDMS for upgrading.</span></span></p>
</div>
</div>
<div class="views-row views-row-6 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I adjust the alert email/message notification type?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users can go to Alert module, click “Email Notification Settings” / ”Message Notification Settings”, and check the alert types in “Alert Details” menu. If the alert type is checked, the user will receive email/message notification once the device encounters such issue.</span></span></p>
</div>
</div>
<div class="views-row views-row-7 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I test GDMS APIs?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 22px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users need to enable API Developer Mode on GDMS platform before testing the GDMS APIs. Users can go to the link below to search for more details and examples about GDMS’ APIs:</span></span></p>
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">https://doc.grandstream.dev/GDMS-API</span></span></p>
</div>
</div>
<div class="views-row views-row-8 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How to use ERP system to import devices into GDMS platform in Channel Management menu?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you are a Grandstream products distributor and purchase Grandstream products from Grandstream directly, you can contact our regional support teams to ask for the ERP code. Set the ERP code in GDMS administration portal in the order for these purchased devices. The devices will be imported into the corresponding GDMS account automatically.</span></span></p>
</div>
</div>
<div class="views-row views-row-9 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find GDMS account activation email, how can I resolve this issue?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you did not receive a GDMS account activation email, please check your spam first because your email may classify the activation email as a spam. If you still cannot find the activation email, please contact our support and we can send the activation URL to you for activation.</span></span></p>
</div>
</div>
<div class="views-row views-row-10 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find my device settings in “Set Parameters” module, how can I provision the configuration?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the configuration is missing in GDMS “Set Parameters” menu for the specific device, the user can provision the configuration by P value. Go to “By CFG” module (under template section) and set the P values to your preferred parameter in order to push the configuration change to the device. The user can also contact our support and report the missing configuration to us, we will update the default template as soon as possible.</span></span></p>
</div>
</div>
<div class="views-row views-row-11 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If my device is already provisioned, will it be provisioned again after rebooting?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If your device is already provisioned, it will not be provisioned again when the device reboots unless you make any changes in GDMS for the device template.</span></span></p>
</div>
</div>
<div class="views-row views-row-12 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If the device is not with me, how can I associate the device with GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the device is at another location, you will need get the MAC address and Serial number of the device to associate it with GDMS. For security purposes, the user needs to input both MAC address and S/N to associate the device with GDMS platform. If the user only has the MAC address, the user can contact our regional support to prove the identity that the user has the permission to manage the device. We can help the user to check the device information and associate the device with GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-13 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">In “Set Parameters” menu for each device, I cannot find account configuration page, why?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">For the account configuration and SIP server configuration parameters of the device, users need to update the configuration in “Account” configuration page in GDMS platform. “Set Parameters” menu does not include the account/SIP server configuration parameters.</span></span></p>
</div>
</div></p>
<blockquote class="mom_quote " style="font-family:verdana;font-size:14px;font-style:italic;border-left-color:#dd9933; color:#474747; background-color:#F5F5F5; "><span class="quote-arrow" style="border-left-color:#dd9933;"></span>This Demo Content Brought to you by <a href="https://voipindia.com/" target="_blank" rel="dofollow">VoipIndia Team</a></blockquote>
</div>
</div>
</div>
<!--/- blog listing --->
<!--- url listing --->
<div class="col-sm-3 sidebar">
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Common Questions</span></h3>
</div>
<ul>
<li class="cat-item cat-item-3"><a href="/faq/view/firmware">firmware</a></li>
<li class="cat-item cat-item-3"><a href="/faq/view/informational-2">informational</a></li>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Product Related Questions</span></h3>
</div>
<ul>
<li class="cat-item cat-item-3"><a href="/faq/view/gdms-grandstream-device-management-system">GDMS Grandstream Device Management System</a></li>
<li class="cat-item cat-item-3"><a href="/faq/view/how-to-enable-bluejeans-in-yealink-mtr-console">How to enable Bluejeans in Yealink MTR console</a></li>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Troubleshooting</span></h3>
</div>
<ul>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Provisioning</span></h3>
</div>
<ul>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Interoperability</span></h3>
</div>
<ul>
<li class="cat-item cat-item-3"><a href="/faq/view/microsoft-teams-room-is-unable-to-join-webex-or-zoom-meeting-error-code-700001">Microsoft Teams Room is unable to join WebEx or Zoom meeting - Error Code: 700001</a></li>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>GNU General Public License</span></h3>
</div>
<ul>
</ul>
</div>
<div class="widget widget_categories">
<div class="widget-head">
<h3 class="widget-title"><span>Other</span></h3>
</div>
<ul>
</ul>
</div>
</div>
<!--/- url listing --->
</div>
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'name' => 'Microsoft Teams Room is unable to join WebEx or Zoom meeting - Error Code: 700001',
'slug' => 'microsoft-teams-room-is-unable-to-join-webex-or-zoom-meeting-error-code-700001',
'type' => 'Interoperability'
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'Faq' => array(
'id' => '6',
'name' => 'GDMS Grandstream Device Management System',
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'Faq' => array(
'id' => '9',
'name' => 'How to enable Bluejeans in Yealink MTR console',
'slug' => 'how-to-enable-bluejeans-in-yealink-mtr-console',
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$data = array(
'Faq' => array(
'id' => '6',
'brand' => 'Grandstream',
'partcode' => 'GAC 2500',
'username' => 'admin',
'name' => 'GDMS Grandstream Device Management System',
'slug' => 'gdms-grandstream-device-management-system',
'type' => 'Product Related Questions',
'desc' => '<div class="views-row views-row-1 views-row-odd views-row-first row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I diagnose the device remotely through GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes. If the device is online and the user has the permission to manage the device, the user can diagnose the device remotely with tools such as packet capture, pinging the device, and etc. The user can also download the captured trace files from GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-2 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I set a specific option back to default by GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to set a specific option to default value, the user needs to push the default configuration back to the device. This means the user needs to make the change for the option in GDMS platform and push it back to the device. The ‘RESET SETTINGS’ button in GDMS will reset all options in the same page to default configuration, not a single option.</span></span></p>
</div>
</div>
<div class="views-row views-row-3 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I synchronize the SIP account from Grandstream UCM IPPBX to GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes, this feature has been implemented on the latest UCM firmware version. The user needs to configure the GDMS platform account on the UCM IPPBX. For more details, please check the UCM user guide on the UCM product page.</span></span></p>
</div>
</div>
<div class="views-row views-row-4 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I transfer my GDMS account between the US server and EU server?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users cannot simply transfer the device/template information of a specific GDMS account between US regional server and EU regional server. Users need to export the devices and templates first, then import the exported information to the new GDMS account on the other regional server.</span></span></p>
</div>
</div>
<div class="views-row views-row-5 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I upgrade my device to Beta firmware through GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to upgrade the device to Beta firmware via GDMS platform, the user needs to download the firmware from Grandstream official website and upload it into GDMS platform manually. Currently, product Beta firmware is not available on GDMS platform, and we upload official firmware to GDMS for upgrading.</span></span></p>
</div>
</div>
<div class="views-row views-row-6 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I adjust the alert email/message notification type?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users can go to Alert module, click “Email Notification Settings” / ”Message Notification Settings”, and check the alert types in “Alert Details” menu. If the alert type is checked, the user will receive email/message notification once the device encounters such issue.</span></span></p>
</div>
</div>
<div class="views-row views-row-7 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I test GDMS APIs?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 22px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users need to enable API Developer Mode on GDMS platform before testing the GDMS APIs. Users can go to the link below to search for more details and examples about GDMS’ APIs:</span></span></p>
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">https://doc.grandstream.dev/GDMS-API</span></span></p>
</div>
</div>
<div class="views-row views-row-8 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How to use ERP system to import devices into GDMS platform in Channel Management menu?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you are a Grandstream products distributor and purchase Grandstream products from Grandstream directly, you can contact our regional support teams to ask for the ERP code. Set the ERP code in GDMS administration portal in the order for these purchased devices. The devices will be imported into the corresponding GDMS account automatically.</span></span></p>
</div>
</div>
<div class="views-row views-row-9 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find GDMS account activation email, how can I resolve this issue?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you did not receive a GDMS account activation email, please check your spam first because your email may classify the activation email as a spam. If you still cannot find the activation email, please contact our support and we can send the activation URL to you for activation.</span></span></p>
</div>
</div>
<div class="views-row views-row-10 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find my device settings in “Set Parameters” module, how can I provision the configuration?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the configuration is missing in GDMS “Set Parameters” menu for the specific device, the user can provision the configuration by P value. Go to “By CFG” module (under template section) and set the P values to your preferred parameter in order to push the configuration change to the device. The user can also contact our support and report the missing configuration to us, we will update the default template as soon as possible.</span></span></p>
</div>
</div>
<div class="views-row views-row-11 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If my device is already provisioned, will it be provisioned again after rebooting?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If your device is already provisioned, it will not be provisioned again when the device reboots unless you make any changes in GDMS for the device template.</span></span></p>
</div>
</div>
<div class="views-row views-row-12 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If the device is not with me, how can I associate the device with GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the device is at another location, you will need get the MAC address and Serial number of the device to associate it with GDMS. For security purposes, the user needs to input both MAC address and S/N to associate the device with GDMS platform. If the user only has the MAC address, the user can contact our regional support to prove the identity that the user has the permission to manage the device. We can help the user to check the device information and associate the device with GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-13 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">In “Set Parameters” menu for each device, I cannot find account configuration page, why?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">For the account configuration and SIP server configuration parameters of the device, users need to update the configuration in “Account” configuration page in GDMS platform. “Set Parameters” menu does not include the account/SIP server configuration parameters.</span></span></p>
</div>
</div>',
'datetime' => '2020-08-06 16:11:25'
)
)
$content_for_layout = '<div class="row">
<!--- blog listing --->
<div class="col-sm-9">
<div class="base-box blog-post p-single bp-horizontal-share post-578 post type-post status-publish format-standard has-post-thumbnail category-news tag-momizat tag-templates tag-themes tag-tutorial tag-wordpress">
<h1 class="post-tile entry-title">GDMS Grandstream Device Management System</h1>
<div class="entry-content">
<p> <div class="views-row views-row-1 views-row-odd views-row-first row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I diagnose the device remotely through GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes. If the device is online and the user has the permission to manage the device, the user can diagnose the device remotely with tools such as packet capture, pinging the device, and etc. The user can also download the captured trace files from GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-2 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I set a specific option back to default by GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to set a specific option to default value, the user needs to push the default configuration back to the device. This means the user needs to make the change for the option in GDMS platform and push it back to the device. The ‘RESET SETTINGS’ button in GDMS will reset all options in the same page to default configuration, not a single option.</span></span></p>
</div>
</div>
<div class="views-row views-row-3 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I synchronize the SIP account from Grandstream UCM IPPBX to GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Yes, this feature has been implemented on the latest UCM firmware version. The user needs to configure the GDMS platform account on the UCM IPPBX. For more details, please check the UCM user guide on the UCM product page.</span></span></p>
</div>
</div>
<div class="views-row views-row-4 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I transfer my GDMS account between the US server and EU server?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users cannot simply transfer the device/template information of a specific GDMS account between US regional server and EU regional server. Users need to export the devices and templates first, then import the exported information to the new GDMS account on the other regional server.</span></span></p>
</div>
</div>
<div class="views-row views-row-5 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">Can I upgrade my device to Beta firmware through GDMS platform?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If the user wants to upgrade the device to Beta firmware via GDMS platform, the user needs to download the firmware from Grandstream official website and upload it into GDMS platform manually. Currently, product Beta firmware is not available on GDMS platform, and we upload official firmware to GDMS for upgrading.</span></span></p>
</div>
</div>
<div class="views-row views-row-6 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I adjust the alert email/message notification type?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users can go to Alert module, click “Email Notification Settings” / ”Message Notification Settings”, and check the alert types in “Alert Details” menu. If the alert type is checked, the user will receive email/message notification once the device encounters such issue.</span></span></p>
</div>
</div>
<div class="views-row views-row-7 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How can I test GDMS APIs?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 22px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">Users need to enable API Developer Mode on GDMS platform before testing the GDMS APIs. Users can go to the link below to search for more details and examples about GDMS’ APIs:</span></span></p>
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">https://doc.grandstream.dev/GDMS-API</span></span></p>
</div>
</div>
<div class="views-row views-row-8 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">How to use ERP system to import devices into GDMS platform in Channel Management menu?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you are a Grandstream products distributor and purchase Grandstream products from Grandstream directly, you can contact our regional support teams to ask for the ERP code. Set the ERP code in GDMS administration portal in the order for these purchased devices. The devices will be imported into the corresponding GDMS account automatically.</span></span></p>
</div>
</div>
<div class="views-row views-row-9 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find GDMS account activation email, how can I resolve this issue?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If you did not receive a GDMS account activation email, please check your spam first because your email may classify the activation email as a spam. If you still cannot find the activation email, please contact our support and we can send the activation URL to you for activation.</span></span></p>
</div>
</div>
<div class="views-row views-row-10 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">I cannot find my device settings in “Set Parameters” module, how can I provision the configuration?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the configuration is missing in GDMS “Set Parameters” menu for the specific device, the user can provision the configuration by P value. Go to “By CFG” module (under template section) and set the P values to your preferred parameter in order to push the configuration change to the device. The user can also contact our support and report the missing configuration to us, we will update the default template as soon as possible.</span></span></p>
</div>
</div>
<div class="views-row views-row-11 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If my device is already provisioned, will it be provisioned again after rebooting?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">No. If your device is already provisioned, it will not be provisioned again when the device reboots unless you make any changes in GDMS for the device template.</span></span></p>
</div>
</div>
<div class="views-row views-row-12 views-row-even row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">If the device is not with me, how can I associate the device with GDMS?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">If the device is at another location, you will need get the MAC address and Serial number of the device to associate it with GDMS. For security purposes, the user needs to input both MAC address and S/N to associate the device with GDMS platform. If the user only has the MAC address, the user can contact our regional support to prove the identity that the user has the permission to manage the device. We can help the user to check the device information and associate the device with GDMS.</span></span></p>
</div>
</div>
<div class="views-row views-row-13 views-row-odd row margin-top-views-row-seperator" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-left: -15px; margin-right: -15px; margin-top: 50px; color: #333333; font-family: 'Open Sans', sans-serif; font-size: 14px; background-color: #ffffff; border: 0px solid #e1e1e1;">
<div class="views-field views-field-field-faq-question light-blue-text" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<h4 class="field-content" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: inherit; font-weight: 300; line-height: 1.3; color: #037ac5; margin: 0px 0px 22px; font-size: 20px; text-rendering: optimizelegibility; border: 0px solid #e1e1e1;">In “Set Parameters” menu for each device, I cannot find account configuration page, why?</h4>
</div>
<div class="views-field views-field-field-faq-answer" style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px solid #e1e1e1;">
<p style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; font-size: 16px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-size: 12px; border: 0px solid #e1e1e1;"><span style="box-sizing: border-box; zoom: 1; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-family: Arial, Helvetica, sans-serif; border: 0px solid #e1e1e1;">For the account configuration and SIP server configuration parameters of the device, users need to update the configuration in “Account” configuration page in GDMS platform. “Set Parameters” menu does not include the account/SIP server configuration parameters.</span></span></p>
</div>
</div></p>
<blockquote class="mom_quote " style="font-family:verdana;font-size:14px;font-style:italic;border-left-color:#dd9933; color:#474747; background-color:#F5F5F5; "><span class="quote-arrow" style="border-left-color:#dd9933;"></span>This Demo Content Brought to you by <a href="https://voipindia.com/" target="_blank" rel="dofollow">VoipIndia Team</a></blockquote>
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</div>
<!--/- blog listing --->
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<div class="col-sm-3 sidebar">
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<div class="widget-head">
<h3 class="widget-title"><span>Common Questions</span></h3>
</div>
<ul>
<li class="cat-item cat-item-3"><a href="/faq/view/firmware">firmware</a></li>
<li class="cat-item cat-item-3"><a href="/faq/view/informational-2">informational</a></li>
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<h3 class="widget-title"><span>Product Related Questions</span></h3>
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<li class="cat-item cat-item-3"><a href="/faq/view/gdms-grandstream-device-management-system">GDMS Grandstream Device Management System</a></li>
<li class="cat-item cat-item-3"><a href="/faq/view/how-to-enable-bluejeans-in-yealink-mtr-console">How to enable Bluejeans in Yealink MTR console</a></li>
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<h3 class="widget-title"><span>Troubleshooting</span></h3>
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<div class="widget-head">
<h3 class="widget-title"><span>Provisioning</span></h3>
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<h3 class="widget-title"><span>Interoperability</span></h3>
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<li class="cat-item cat-item-3"><a href="/faq/view/microsoft-teams-room-is-unable-to-join-webex-or-zoom-meeting-error-code-700001">Microsoft Teams Room is unable to join WebEx or Zoom meeting - Error Code: 700001</a></li>
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<h3 class="widget-title"><span>Other</span></h3>
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<!--/- url listing --->
</div>
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$scripts_for_layout = ''
$title_for_layout = 'Faq'
$key = (int) 5
$categories = array(
(int) 75 => ' Antenna ',
(int) 76 => ' ERD ADAPTER',
(int) 171 => '02 Line USB Voice Logger',
(int) 138 => '24 port FXS gateways MP 124',
(int) 145 => '30W Horn Speaker',
(int) 121 => '3DBI Magnetic Antenna',
(int) 55 => '400 with 2E1 Gateway',
(int) 156 => '42U Rack',
(int) 177 => 'Accesories',
(int) 106 => 'Accessories',
(int) 111 => 'Accessories.',
(int) 68 => 'Adaptor',
(int) 175 => 'Advance Hardware Replacement',
(int) 119 => 'Allo Card',
(int) 92 => 'AMC Charges',
(int) 143 => 'Amplifier',
(int) 53 => 'Analog Speaker',
(int) 91 => 'Analog Telephone',
(int) 10 => 'Analogue FXS/FXO Gateway',
(int) 42 => 'Android Video Phone',
(int) 100 => 'Antenna',
(int) 159 => 'Armoured Fibre Cable',
(int) 21 => 'ATA',
(int) 186 => 'Audio conference phones',
(int) 60 => 'Audio Conferencing System',
(int) 28 => 'Audio Door Phone',
(int) 86 => 'Audio headphone',
(int) 112 => 'AUDIO KIT',
(int) 69 => 'BROCHURE',
(int) 77 => 'CABLE',
(int) 117 => 'Cable Assembly',
(int) 23 => 'Call center headsets',
(int) 41 => 'Call Centre Phone',
(int) 116 => 'camera',
(int) 108 => 'Channel Echo Cancellation Module',
(int) 176 => 'CHMP Support',
(int) 109 => 'Cisco Catalyst 3850 24 Port Data IP Base',
(int) 38 => 'Collaboration camera',
(int) 130 => 'collaboration hub and displays',
(int) 132 => 'Computer accessories',
(int) 169 => 'Conference Phone',
(int) 7 => 'Conference Phone',
(int) 96 => 'Conferencing System',
(int) 81 => 'Contact Center Application',
(int) 16 => 'Contact Center Suite ',
(int) 188 => 'Contant Sharing',
(int) 88 => 'cord',
(int) 48 => 'DECT PHONE',
(int) 72 => 'Dialpad',
(int) 172 => 'dialpad',
(int) 153 => 'Digital Power Amplifier Module',
(int) 110 => 'Digital Speaker phone',
(int) 181 => 'Display Solutions',
(int) 59 => 'Dongle',
(int) 105 => 'Door phones',
(int) 25 => 'E1 media Gateway',
(int) 51 => 'E1/PRI Gateway',
(int) 66 => 'EKIT',
(int) 30 => 'Expansion module',
(int) 64 => 'FCT',
(int) 136 => 'Flex advance table Tabletop Small Room Video Conference System',
(int) 12 => 'FXS ATA and Gateway',
(int) 195 => 'FXS Gateway',
(int) 120 => 'FXS Gateways',
(int) 178 => 'FXS-FXO gatewways',
(int) 79 => 'GATEWAY',
(int) 118 => 'Gateways',
(int) 57 => 'GSM Antina',
(int) 1 => 'GSM Gateway',
(int) 128 => 'GSM Gateways',
(int) 142 => 'GSM- FCT',
(int) 63 => 'Headphone',
(int) 94 => 'Headphone.',
(int) 89 => 'Headphones',
(int) 192 => 'Headset',
(int) 62 => 'Headset',
(int) 182 => 'Headset',
(int) 166 => 'Headset',
(int) 26 => 'Headsets',
(int) 179 => 'Headsets',
(int) 98 => 'Headsets.',
(int) 140 => 'Headsetss',
(int) 84 => 'Heaphones',
(int) 104 => 'Horn Speaker',
(int) 147 => 'Horn Speakers',
(int) 44 => 'Hotel IP-Phone',
(int) 43 => 'Hotel Keypad Phone',
(int) 113 => 'iip Phone',
(int) 15 => 'Infanite CRM',
(int) 73 => 'Installation & Training',
(int) 135 => 'IP PBX',
(int) 19 => 'IP Phone',
(int) 196 => 'IP Phone',
(int) 180 => 'IP Phones',
(int) 87 => 'IP Phones',
(int) 114 => 'ip Phones.',
(int) 14 => 'IP-PBX',
(int) 97 => 'IP-Phones',
(int) 131 => 'IPPhones for teams',
(int) 126 => 'Lan cable',
(int) 127 => 'Lan Patch Cord',
(int) 134 => 'Laptop',
(int) 99 => 'LICENSE',
(int) 163 => 'Logitech Brio',
(int) 162 => 'logitech web camera',
(int) 80 => 'microphone',
(int) 27 => 'Mini intercom',
(int) 47 => 'MS Phone',
(int) 36 => 'MS Teams room solutions -MTR',
(int) 18 => 'Neo',
(int) 164 => 'NERON QCOM UH 912 USB HESDSETS',
(int) 157 => 'Network Switch',
(int) 5 => 'Opensource Telephony Card',
(int) 52 => 'PA2-Paging gateway',
(int) 148 => 'PAGEX-SIP PAGING & ANNOUNCEMENT SYSTEM',
(int) 32 => 'Paging Gateway',
(int) 78 => 'PAGING HORN SPEAKER',
(int) 115 => 'POE Adaptor',
(int) 185 => 'POE Switches',
(int) 58 => 'Power Adapter ',
(int) 152 => 'Power Supply Manager',
(int) 65 => 'PRI CARD',
(int) 168 => 'PRI GATEWAY',
(int) 9 => 'PRI/E1 Gateway',
(int) 155 => 'Programming Charges',
(int) 146 => 'Projection Speaker',
(int) 31 => 'PSTN Box',
(int) 154 => 'Remote Microphone ',
(int) 123 => 'Rent',
(int) 193 => 'Repairing Charges',
(int) 83 => 'RJ',
(int) 67 => 'Router',
(int) 54 => 'S400 Media Gateway With 4E1',
(int) 82 => 'SENTINEL 100',
(int) 74 => 'Service',
(int) 24 => 'Session Border controller',
(int) 93 => 'Session Border controller(SBC)',
(int) 70 => 'sip carrier',
(int) 149 => 'SIP Indoor Station',
(int) 6 => 'SIP Phone',
(int) 35 => 'SIP SPEAKER',
(int) 170 => 'Smart signage LED',
(int) 173 => 'Software',
(int) 122 => 'Software',
(int) 160 => 'Sound Station',
(int) 103 => 'Speaker',
(int) 29 => 'Speaker Phone ',
(int) 190 => 'Speaker Phone',
(int) 137 => 'Speaker Phones',
(int) 124 => 'Speakers',
(int) 102 => 'Stainless steel phone keypad',
(int) 158 => 'Supply & Laying of Speaker Copper Cable 2.0 SQ MM',
(int) 107 => 'T1/PRI PCI Express Card',
(int) 197 => 'Teams Phone',
(int) 56 => 'Tech Support AMC',
(int) 90 => 'Telephone',
(int) 85 => 'USB',
(int) 187 => 'usb DONGLE',
(int) 71 => 'USB SPEAKER PHONE',
(int) 46 => 'USB/Bluetooth Dongle',
(int) 45 => 'USB/Wifi Dongle',
(int) 198 => 'VC',
(int) 61 => 'VC camera',
(int) 17 => 'Video Conference System',
(int) 183 => 'Video COnferencing',
(int) 174 => 'Video Conferencing Camera',
(int) 167 => 'Video Conferencing System',
(int) 125 => 'Video Conferencing system ',
(int) 34 => 'Video Door Phone',
(int) 150 => 'Video IP-Phone',
(int) 151 => 'Voice Evacuation Frame',
(int) 20 => 'Voip Gateway',
(int) 129 => 'VOIP Gateways',
(int) 13 => 'VOIP routers',
(int) 101 => 'Voip SIP Telephone',
(int) 50 => 'Volte Gateway',
(int) 95 => 'Volte gateways',
(int) 133 => 'Wall Mount Bracket',
(int) 144 => 'Wallmount Speaker',
(int) 11 => 'WiFI IP Phones',
(int) 8 => 'Wireless Gateway',
(int) 189 => 'Wireless Mouse',
(int) 191 => 'Wireless presentation pod',
(int) 39 => 'Yealink Accessories',
(int) 40 => 'Yealink USB/BT speaker phones',
(int) 37 => 'Yealink Zoom room kit'
)
$brands = array(
(int) 0 => array(
'Brand' => array(
'id' => '45',
'slug' => 'addasound',
'name' => 'AddaSound ',
'category_ids' => '["23","84"]'
)
),
(int) 1 => array(
'Brand' => array(
'id' => '46',
'slug' => 'm5-mediatrix-2',
'name' => 'M5 | Mediatrix',
'category_ids' => '[""]'
)
),
(int) 2 => array(
'Brand' => array(
'id' => '1',
'slug' => 'neron-informatics',
'name' => 'Neron',
'category_ids' => '["15","14"]'
)
),
(int) 3 => array(
'Brand' => array(
'id' => '2',
'slug' => 'synway-2',
'name' => 'Synway',
'category_ids' => '["10","51","9","20","50","8"]'
)
)
)
$brand = array(
'Brand' => array(
'id' => '2',
'slug' => 'synway-2',
'name' => 'Synway',
'category_ids' => '["10","51","9","20","50","8"]'
)
)
$brand_id = '2'
$category_ids = array(
(int) 0 => '10',
(int) 1 => '51',
(int) 2 => '9',
(int) 3 => '20',
(int) 4 => '50',
(int) 5 => '8'
)
$val = '8'
$username = ''
$submit = array(
'div' => 'hide displaynone'
)
include - APP/View/Layouts/website.ctp, line 232
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - CORE/Cake/Controller/Controller.php, line 963
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 107
